FAQs

Do I need a passport? 

  • Traveling by air: All individuals, regardless of age, must have their own passport when traveling internationally by air.

  • Closed-Loop Cruises: If you are a U.S. citizen, and you board a cruise ship at a U.S. port, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship, you may present government-issued photo identification, along with proof of citizenship (an original or certified copy of your birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). Please be aware that you may still be required to present a passport to enter the foreign countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

  • Traveling by sea: All adult U.S. citizens arriving by sea from Canada, Mexico, Bermuda or the Caribbean must have a passport. Either a passport book or passport card may be used. U.S. citizen children under age 16 arriving by sea from Canada, Mexico, Bermuda, or the Caribbean may present an original or certified copy of his or her birth certificate, Consular Report of Birth Abroad, or Certificate of Citizenship.

  • Traveling by land: All adults arriving by land from Canada or Mexico must have a passport. Either a passport book or passport card may be used. U.S. citizen children under age 16 arriving by land from Canada or Mexico may present an original or certified copy of his or her birth certificate, Consular Report of Birth Abroad, or Certificate of Citizenship.

How do I apply for a passport? 

For specific U.S. governmental Passport and Visa regulations visit: http://travel.state.gov/passport/

Does my children/ infant need a passport?

Yes, all passengers regardless of age will need a passport in order to travel where passports are required..

What does all-Inclusive mean?
All-inclusive means that the resort you're visiting will provide all of your meals, drinks, entertainment and non-motorized water sports such as snorkeling and windsurfing (varies by resort). However, all-inclusive doesn't mean that airfare is included; when airfare is included, that's considered a vacation package.

What if I find a cheaper package?
No worries, most suppliers offer price matching so if you come across an identical package for a cost lower than we quoted, let us know so that we can see what can be done.

What is the cheapest time of the year to travel?
The cheapest time of the year to travel is usually between late September and mid November. Also, flying out during the middle of the week is almost always cheaper than flying on weekends.

Is it safe to travel there?
When traveling out of the country there are always precautions you can take to ensure your safety, as well as using common sense. Security is usually onsite at most resorts. It's always good to check: www.travel.state.gov for alerts and warnings.

What's the weather going to be like for my vacation?
The best way to find out the weather for your destination is www.weather.com once on the site, enter your destination; however, remember there is no guarantee the weather can be counted on. 

How far in advance should I book my vacation?
In almost all cases, the further in advance the better. Waiting until the last minute to book in hopes of getting a better deal, doesn't always work out that way. As seats on a plane sell, the next seats become more expensive for the next person who books the same flight. However, when requesting quotes, be advised that flight prices are constantly changing, 

When is peak hurricane season?
Hurricane season usually starts in June and runs through November, with a peak between mid-August and. late October; however hurricanes can occur at any time in the hurricane season, and therefore we advise purchasing vacation protection in case you have to cancel for any reason, including a hurricane.

What do I need if I'm traveling out of the country with a minor child that I'm not the parent/legal guardian of?
Earlier this year, Customs and Border Protection (CPB) posted a recommendation on their website stating that minors aged 17 and under traveling to Mexico with only one parent, or with someone who is not a parent or legal guardian, carry a notarized letter of consent from the non-traveling parent(s).
Written consent should be in the form of

  • 1) a notarized letter of consent signed by the non-traveling parent (preferably in English and dated within one year of travel)

  • 2) a death certificate for the non-traveling parent or

  • 3) proof that the parent traveling has sole custody of the minor(s).

The parental consent letter should include: Who, What, Where, When, Why, and contact information for the absent parent(s).

Any air carrier can ask for this documentation and deny boarding if you do not have it.

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